Refund policy

Exchanges

• You can request an exchange within [7] days of receiving your order.
• To qualify, the item must be unused, in its original condition and in its original packaging, with all tags, the dust bag and any inserts.
• To start an exchange, email support@frenza.co or WhatsApp +92 331 6373692 with your order number and photos of the item.
• After we receive the item and inspect it, we will send you the replacement or issue store credit.

Returns and refunds

• [Refunds are issued only for items that arrive damaged, defective or incorrect.]
• These must be reported within [48 hours] of delivery, with photos or a video of the unboxing.
• Approved refunds go back to your original payment method, or by bank transfer for Cash on Delivery orders, within [7–10] working days.

Not eligible for return or exchange

• Items that have been used, worn or damaged by the customer
• Personalised or engraved items
• Items bought on final sale [optional]

Return shipping

• If the mistake was ours (a damaged, defective or wrong item), we cover the return shipping.
• For any other exchange, the customer pays the return shipping.

Natural characteristics of leather
Our products are made from genuine leather. Small variations in grain, texture and colour are natural features of the material, not defects.