Privacy policy

Last updated: [9 October 2026]

Frénza ("we", "us", "our") operates frenza.co. This policy explains what personal information we collect, how we use it, and the choices you have.

Information we collect

  • Information you give us: your name, email, phone number, shipping and billing address, and order details when you buy from us, create an account, sign up to our newsletter or contact us.
  • Payment information: card payments are handled by our payment providers. We do not store your full card details. For Cash on Delivery orders, no payment details are collected online.
  • Information collected automatically: your device and browser type, IP address, the pages you view, and how you use our site. We collect this through cookies and similar technologies.

How we use your information

  • To process, ship and deliver your orders and to send order and delivery updates by email, SMS or WhatsApp
  • To answer your questions and handle exchanges or warranty claims
  • To send newsletters and offers, but only if you have opted in. You can unsubscribe at any time.
  • To improve our website, products and customer experience
  • To prevent fraud and to meet our legal obligations

Who we share it with
We share only what is needed, with:

  • Shopify, which hosts our online store
  • Payment processors, which handle payments
  • Courier partners, who receive your name, phone number and address so they can deliver your order
  • Analytics and advertising tools such as Google and Meta, which help us understand how the site is used and show relevant ads

We do not sell your personal information.

Cookies
We use cookies to keep items in your cart, remember your preferences and understand how the site is used. You can turn cookies off in your browser settings, but some parts of the site may stop working properly.

How long we keep your information
We keep order records for as long as we need them for accounting, legal and customer service purposes. You can ask us to delete your account and marketing data at any time.

Your rights
You can ask to see, correct or delete the personal information we hold about you, and you can opt out of marketing. Contact us using the details below.

Security
We use reasonable safeguards to protect your information. However, no method of sending or storing data online is completely secure.

Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page.

Contact us
Frénza, Office T-7, 3rd Floor, Plot 172-M, Block II, PECHS, Karachi, Pakistan
Email: support@frenza.co · Phone/WhatsApp: +92 331 6373692